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FREQUENTLY ASKED QUESTIONS (FAQ)

Yes. We ship our products worldwide. We have shipped from Malaysia to Switzerland, Denmark, Canada, Australia, UK, Ireland, France, and US previously.

If you are a wholesaler, you can subscribe as a Gold Member and get the benefits out of it; you will get 30% off for every purchase and if you purchase more than $200, you will get 50% off shipping fee.

Yes, become out Silver Member and get 10% off for every purchase. Also, if you purchase more than $80, you will get 30% off shipping fee.

Yes. If you want to become our distributor, do contact us to discuss further.

Shipping fee will be borne by buyer. Rates are defined depending on item weight and countries. You can find your shipping rate during check out.

Please allow 1-5 days before we ship your product. We don’t charge handling fee to our customers.

It depends on which country you are from. Usually it takes 5-7 days to arrive.

Often no, sometimes yes. But please expect to be charged with duty tax and VAT. Customs assess the amount of Duty to be paid based on the information provided on the waybill and customs paperwork.

The value for VAT is the declared value of the goods plus the transport costs to the country of destinations plus Customs Duty.

Example of Duty calculation:

Value of goods $80 + transport to the US $35 = $115
Total value for Duty $115 x 3.5% Duty = Total Duty payable $4.02

Example of VAT calculation

Value of goods $80 + transport to the US $35 + Duty charges $4.02 = $119.02
Total value for VAT $119.02 x 20% = Total VAT payable $23.80

Total import Duty and VAT charges payable = $27.82

The countries are as follows:

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