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Tapau Square

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Return Policy

Tapau Square is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from Tapau Square can be returned within 30 days of receipt of shipment.

 

Important Return Information

 

Received product with issues?

 

• If you receive product that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. Tapau Square will process your request within 1-3 business days.

•  If the item is in stock, you have the option for a refund or a replacement.
•  If the item is out of stock, we will process a refund for you.

 

Can I return anything I want?

 

Although Tapau Square has a 30 days return policy on most of our products, items with following conditions are not eligible for return:

• Products that are misused, damaged, modified, or is in unsellable condition due to customer tampering.

• Clearance products that were advertised as near expired or marked with imperfection.

• All sales are final and cannot be refunded or exchanged. Items due to transit damage may be subject to return after inspection.

 

Who pays for return shipping?

 

If you are returning the product due to the following reasons, we will send you a free return shipping label:

• Product was damaged during shipping.

• We sent you the wrong item.

• Product is expired upon delivery.

• Product is defective or have quality issue.

 

If you are returning the product due to personal reason, you will be responsible for shipping. Reasons such as:

• Purchased wrong item, wrong size, wrong flavor, etc.

• Purchased too many, or no longer need it.

• Don’t like the product, buyer’s remorse, etc.

 
Return Instructions:
 
Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process. Your refund will be issued upon completion of inspection of your return, and the fund will be issued back to the original form of payment that the order was placed. If you used Tapau Square Gift Cards or redeemed Tapau Square Reward Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Tapau Square. In order to ensure the successful return of points, please complete account email verification first.

 

IMPORTANT DISCLAIMERS:

 

• If you have any questions or concerns regarding the authenticity of the product you received, please contact Tapau Square Customer Service.

• If you experienced discomfort or have any medical issues, please stop using or consuming the product and seek medical attention immediately.
• Written proof from a certified physician is required if you believe there is quality issue with the product that caused it.

• Tapau Square is not liable for any issue with consumable products that are improperly stored.

• All product pictures are for reference only. Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken.